Frequently Asked Questions
Everything you need to know about your Louise Carter experience.
What materials are used in Louise Carter jewelry?
We use premium materials including 18k gold plating over sterling silver, high-grade stainless steel, and ethically sourced gemstones to ensure lasting brilliance and durability.
How should I care for my jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Louise Carter pouch and clean them gently with a soft, dry cloth.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Do you offer a warranty on your pieces?
Yes, every Louise Carter piece comes with a 12-month warranty covering any manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my order?
Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to monitor your package's journey.